Chinese Conversation · Level 46
90 words
Chinese word
客服
Pronunciation
Pinyinkè fú
Meaning
- nouncustomer service
Example
客服晚上九点还在工作。kè fú wǎn shàng jiú diǎn hái zài gōng zuò
The customer service team is still working at nine p.m.
More examples
我已经向客服提交了问题，还没收到回复。wǒ yǐ jīng xiàng kè fú tí jiāo le wèn tí hái mò shōu dào huí fù
I have already submitted a question to customer service, but I have not received a reply yet.
Core concept
A customer-facing help point that turns questions, complaints, or after-sales problems into answers or solutions.
Common phrases
向客服咨询xiàng kè fú zī xún
consult customer service
找客服帮忙zhǎo kè fú bāng máng
ask customer service for help
拨打客服热线bō dǎ kè fú rè xiàn
call the customer service hotline
Similar words
在线客服zài xiàn kè fú: An online customer support contact for chat or message-based help.
售后shòu hòu: Services after a purchase that cover warranty matters, repairs, and product problems.
客户支持kè hù zhī chí: A customer support service that solves problems with a product or service.
服务中心fú wù zhōng xīn: A place or desk for in-person customer help and service procedures.
Definition in Chinese
面向客户提供咨询、解答并处理售后或投诉问题的服务岗位或部门。miàn xiàng kè hù tí gōng zī xún jiě dá bìng chú lǐ shòu hòu huò tóu sù wèn tí de fú wù gǎng wèi huò bù mén
Word origin
客服 (kèfú, "customer service") is a shortened form of 客户服务 (kèhù fúwù, "customer service"), formed by taking the first character of each part.
Usage tips
- Recognizing 联系客服 (liánxì kèfú, "contact customer service") on an app or website helps identify the place for questions, complaints, or help with an order.
Other meanings
- support desknoun
- support representativenoun
Related words
- 客服专员kè fú zhuān yuáncustomer service representativenoun
- 在线客服zài xiàn kè fúonline customer servicenoun