Chinese word

售后

Pronunciation

Pinyinshòu hòu

Meaning

  • nounafter-sales service

Example

电视坏了，打电话给售后处理。diàn shì huài le dǎ diàn huà gěi shòu hòu chú lǐ

The TV is broken, so call after-sales service to take care of it.

Illustration for 售后 (after-sales service)

More examples

买家评价说售后响应很快，问题很快解决了。mǎi jiā píng jià shuō shòu hòu xiǎng yìng hěn kuài wèn tí hěn kuài jiě jué le

The buyer's review says that after-sales service responded quickly, and the problem was solved quickly.

Core concept

The seller's responsibility that remains active once the transaction is finished.

Common phrases

  • 售后热线shòu hòu rè xiàn

    after-sales hotline

  • 售后保修shòu hòu bǎo xiū

    after-sales warranty

Similar words

客服kè fú: A customer service contact or representative for answering questions and handling complaints.
售后服务shòu hòu fú wù: The full range of support a seller provides after purchase, such as checks, repairs, and advice.
维修wéi xiū: Work or a service that repairs something that is broken.
保修bǎo xiū: A promise to repair or replace a faulty item for free during a set period after purchase.

Definition in Chinese

买卖完成之后由卖方负责的后续处理与服务总称，常用作名词，也可指相关部门或人员。mǎi mài wán chéng zhī hòu yóu mài fāng fù zé de hòu xù chú lǐ yǔ fú wù zǒng chēng cháng yòng zuò míng cí yě kě zhǐ xiāng guān bù mén huò rén yuán

Word origin

售后 (shòuhòu, "after-sales") joins 售 (shòu, "sell") and 后 (hòu, "after"), and the compound has become a convenient name for post-purchase care and its providers.

Usage tips

  • In everyday requests, 售后客服 (shòuhòu kèfú, "after-sales support") and 售后电话 (shòuhòu diànhuà, "after-sales phone line") identify the right support contact.

Other meanings

  • aftercarenoun

Related words

  • 售后保修shòu hòu bǎo xiūafter-sales warrantynoun
  • 售后支持shòu hòu zhī chíafter-sales supportnoun

Word lists with this word