Chinese Conversation · Level 43
90 words
Chinese word
回访
Pronunciation
Pinyinhuí fǎng
Meaning
- nounfollow-up
Example
售后会安排一次回访。shòu hòu huì ān pái yí cì huí fǎng
After-sales service will arrange a follow-up.
More examples
售后团队会安排一次回访，确认产品问题是否解决。shòu hòu tuán duì huì ān pái yí cì huí fǎng què rèn chán pǐn wèn tí shì fǒu jiě jué
The after-sales team will arrange a follow-up to confirm whether the product problem has been resolved.
Core concept
A service provider's renewed contact with a customer to check the result, answer questions, and gather feedback.
Common phrases
电话回访diàn huà huí fǎng
telephone follow-up
售后回访shòu hòu huí fǎng
after-sales follow-up
客户回访kè hù huí fǎng
customer follow-up
Similar words
联系lián xì: Contact with a person or organization to exchange information or stay in touch.
跟进gēn jìn: Continued attention to a case or customer after an earlier interaction, with action taken as needed.
再联系zài lián xì: Renewed contact with someone who was contacted earlier.
回电huí diàn: A return phone call made after receiving a call.
Definition in Chinese
售后或服务过程中，对用户进行事后联系以检查使用情况、解答疑问或收集意见的再次访问或联系行为。shòu hòu huò fú wù guò chéng zhōng duì yòng hù jìn xíng shì hòu lián xì yǐ jiǎn chá shǐ yòng qíng kuàng jiě dá yí wèn huò shōu jí yì jiàn de zài cì fǎng wèn huò lián xì xíng wéi
Word origin
回 (huí, "return") + 访 (fǎng, "visit") forms a word for contacting or visiting someone again after the original service.
Usage tips
- In everyday conversation, this word sounds tied to customer service, so casual contact with a friend is usually described with ordinary conversational wording instead.
Other meanings
- return visitnoun
- follow-up visitnoun
Opposites
- 首访shǒu fǎnginitial visitnoun