Chinese Conversation · Level 46
90 words
Chinese word
热线
Pronunciation
Pinyinrè xiàn
Meaning
- nounhotline
Example
我们的热线24小时服务。wǒ men de rè xiàn 24 xiǎo shí fú wù
Our hotline offers 24-hour service.
More examples
如果遇到问题，请拨打热线。rú guǒ yù dào wèn tí qǐng bō dǎ rè xiàn
If you have a problem, please call the hotline.
Core concept
A special phone channel kept ready to receive questions, complaints, or urgent requests and connect them to timely help.
Common phrases
客服热线kè fú rè xiàn
customer service hotline
投诉热线tóu sù rè xiàn
complaints hotline
咨询热线zī xún rè xiàn
inquiry hotline
紧急热线jǐn jí rè xiàn
emergency hotline
Similar words
服务热线fú wù rè xiàn: A company or group's dedicated phone service for customer support, fault reports, and complaints.
咨询热线zī xún rè xiàn: A dedicated phone service for asking questions, getting information, or seeking advice.
报警电话bào jǐng diàn huà: An emergency number for reporting threats to life or safety to the police or fire service.
Definition in Chinese
用于接受咨询、投诉或紧急求助的专门电话线路或服务，通常由专人接听并提供及时处理。yòng yú jiē shòu zī xún tóu sù huò jǐn jí qiú zhù de zhuān mén diàn huà xiàn lù huò fú wù tōng cháng yóu zhuān rén jiē tīng bìng tí gōng jí shí chú lǐ
Word origin
热线 (rèxiàn, "hotline") joins 热 (rè, "hot") for an urgent or high-priority matter with 线 (xiàn, "line") for a channel of contact.
Usage tips
- English speakers often expect a hotline to deal only with crises, but Chinese notices also use this word for complaint and consultation services.
Other meanings
- helplinenoun
- emergency linenoun