Chinese word

工单

Pronunciation

Pinyingōng dān

Meaning

  • nounservice ticket

Example

客服说请先填写工单，我们会跟进。kè fú shuō qǐng xiān tián xiě gōng dān wǒ men huì gēn jìn

Customer service says, "Please fill out the service ticket first, and we will follow up."

Illustration for 工单 (service ticket)

More examples

我已经填写并提交了工单，请帮忙确认。wǒ yǐ jīng tián xiě bìng tí jiāo le gōng dān qǐng bāng máng què rèn

I have already filled out and submitted the service ticket; please help confirm it.

Core concept

A trackable record that turns a job or request into an item for assignment and follow-up.

Common phrases

  • 填写工单tián xiě gōng dān

    fill out a service ticket

  • 提交工单tí jiāo gōng dān

    submit a service ticket

Similar words

单子dān zi: A written slip or note that briefly records a request or matter.

Definition in Chinese

在售后、IT和工程等场景中，指记录一项需办理的工作事项或客户请求的票据或电子记录，用于交办和跟踪处理过程。zài shòu hòu IT hé gōng chéng děng cháng jǐng zhōng zhǐ jì lù yí xiàng xū bàn lǐ de gōng zuò shì xiàng huò kè hù qǐng qiú de piào jù huò diàn zi jì lù yòng yú jiāo bàn hé gēn zōng chú lǐ guò chéng

Word origin

工 (gōng, "work") + 单 (dān, "form or slip") combines to name a record that carries a task or request through handling.

Usage tips

  • English ticket often suggests entry to an event, but this Chinese noun normally belongs to a support or operations system, so context matters.

Other meanings

  • work ordernoun
  • request formnoun

Word lists with this word