Chinese phrase
问题在于，〜没有及时处理 wèn tí zài yú 〜 méi yǒu jí shí chú lǐ
Meaning
The problem is that ___ was not handled promptly
When to use it
Says the problem is that something was not handled promptly. It often introduces a specific criticism in a polite, factual tone.
Example dialogue
这次服务的问题在于，客户投诉没有及时处理。 zhè cì fú wù de wèn tí zài yú kè hù tóu sù méi yǒu jí shí chú lǐ
The problem with this service is that customer complaints were not handled promptly.
我也觉得应该当天回复客户。 wǒ yě jué de yīng gāi dàng tiān huí fù kè hù
I also think we should reply to customers the same day.