Chinese phrase
请问您有什么事？ qǐng wèn nín yǒu shén me shì
Meaning
May I ask what you are calling about?
When to use it
This is a polite question about the reason for contact. It suits business calls and other formal situations where staff need to learn a person's request.
Example dialogue
您好，这里是东方旅行社，请问您有什么事？ nín hǎo zhè lǐ shì dōng fāng lǚ xíng shè qǐng wèn nín yǒu shén me shì
Hello, this is Oriental Travel Agency. May I ask what you are calling about?
您好，我想找负责人确认一下旅行安排。 nín hǎo wǒ xiǎng zhǎo fù zé rén què rèn yí xià lǚ xíng ān pái
Hello, I would like to speak with the person in charge to confirm the travel arrangements.