Chinese phrase
可以在线退〜吗？ ké yǐ zài xiàn tuì 〜 ma
Meaning
Can ___ be refunded online?
When to use it
Asks whether an item or order can be refunded online. It is a polite, practical question about the available refund method.
Example dialogue
我想问一下，可以在线退订单吗？ wǒ xiǎng wèn yí xià ké yǐ zài xiàn tuì dìng dān ma
I'd like to ask: can my order be refunded online?
可以，但要看是否在免费取消期内，否则会按规定扣费。 ké yǐ dàn yào kàn shì fǒu zài miǎn fèi qǔ xiāo qī nèi fǒu zé huì àn guī dìng kòu fèi
Yes, but it depends on whether it is within the free cancellation period. Outside that period, the policy requires a fee to be deducted.