Chinese phrase
具体发生了什么？ jù tǐ fā shēng le shén me
Meaning
What exactly happened?
When to use it
This asks for a clear account of what happened. It is a polite request for details in work reports or customer service conversations.
Example dialogue
为了给客户回复，具体发生了什么？ wèi le gěi kè hù huí fù jù tǐ fā shēng le shén me
So I can reply to the customer, what exactly happened?
是这样的，发货时地址写错了，客户没收到货，我已经联系了仓库补发。 shì zhè yàng de fā huò shí dì zhǐ xiě cuò le kè hù mò shōu dào huò wǒ yǐ jīng lián xì le cāng kù bǔ fā
The shipping address was wrong, so the order never arrived. I asked the warehouse to resend it.