Chinese phrase
对不起，这是我们的错 duì bù qǐ zhè shì wǒ men de cuò
Meaning
We are sorry for our mistake
When to use it
This apologizes for a mistake and accepts responsibility. It is a direct, polite way to admit fault, often used in customer service or everyday conversations.
Example dialogue
我们的订单收到时有破损。 wǒ men de dìng dān shōu dào shí yǒu pò sǔn
Our order arrived damaged.
请放心，对不起，这是我们的错，我们会负责赔偿并重新发货。 qǐng fàng xīn duì bù qǐ zhè shì wǒ men de cuò wǒ men huì fù zé péi cháng bìng chóng xīn fā huò
Please rest assured: we're sorry, this was our fault, and we'll provide compensation and send a replacement.