Chinese phrase
退换货〜是〜 tuì huàn huò 〜 shì 〜
Meaning
for returns and exchanges ___ is covered by ___
When to use it
It asks or states who pays for a return or exchange. It often refers to shipping costs and is common in customer service or business discussions.
Example dialogue
请问 退换货的运费 是客户还是商家承担？ qǐng wèn tuì huàn huò de yùn fèi shì kè hù hái shì shāng jiā chéng dān
Could you tell me who pays the return and exchange shipping?
如果是商品质量问题，我们会承担退换货运费。 rú guǒ shì shāng pǐn zhì liàng wèn tí wǒ men huì chéng dān tuì huàn huò yùn fèi
If the product has a quality problem, we will pay the return and exchange shipping costs.