Chinese phrase
抱歉，我们无法〜 bào qiàn wǒ men wú fǎ 〜
Meaning
We are sorry but we cannot ___
When to use it
Apologizes while stating that something cannot be done. It gives a polite but firm refusal in business or customer conversations.
Example dialogue
这笔订单能给我们再打个折吗？ zhè bǐ dìng dān néng gěi wǒ men zài dǎ gè zhé ma
Could you give us a little more discount on this order?
抱歉，我们无法提供额外折扣。 bào qiàn wǒ men wú fǎ tí gōng é wài zhé kòu
Sorry, we are unable to offer an additional discount.