Chinese phrase
被退回时会有书面说明吗？ bèi tuì huí shí huì yǒu shū miàn shuō míng ma
Meaning
Is there a written explanation when it is returned?
When to use it
Asks if a written explanation is given after a return. It is a neutral, polite question about the procedure for a returned item.
Example dialogue
包裹被退回了，被退回时会有书面说明吗？ bāo guǒ bèi tuì huí le bèi tuì huí shí huì yǒu shū miàn shuō míng ma
The package was returned. Is a written explanation provided?
不会，通常只会在包裹上贴退回标签，并通过短信通知寄件人。 bú huì tōng cháng zhǐ huì zài bāo guǒ shàng tiē tuì huí biāo qiān bìng tōng guò duǎn xìn tōng zhī jì jiàn rén
No. Usually, a return label is put on the package, and the sender is notified by text.