Chinese phrase
为什么收不到〜？ wèi shén me shōu bú dào 〜
Meaning
Why am I not receiving ___?
When to use it
Asks why something expected has not been received. It is a neutral way to ask about a missing message, item, or service.
Example dialogue
为什么收不到取件码？ wèi shén me shōu bú dào qǔ jiàn mǎ
Why am I not receiving the pickup code?
登记的手机号错了。 dēng jì de shǒu jī hào cuò le
The mobile number on file is wrong.