Chinese phrase
请在运营商侧做线路检测 qǐng zài yùn yíng shāng cè zuò xiàn lù jiǎn cè
Meaning
Please have the carrier test the line
When to use it
It politely requests a line test by the carrier. It is used in technical support to check the provider's side before troubleshooting customer equipment.
Example dialogue
我的网总是断线，能帮忙查一下吗？ wǒ de wǎng zǒng shì duàn xiàn néng bāng máng chá yí xià ma
My internet keeps disconnecting; could you look into it?
请在运营商侧做线路检测，确认线路没问题后我们再排查设备。 qǐng zài yùn yíng shāng cè zuò xiàn lù jiǎn cè què rèn xiàn lù méi wèn tí hòu wǒ men zài pái chá shè bèi
Please have the carrier test the line. Once we confirm that the line is fine, we will troubleshoot the equipment.