Chinese phrase
很抱歉 hěn bào qiàn
Meaning
I'm very sorry
When to use it
This phrase expresses a strong, polite apology. It is used to admit a mistake, respond to a problem, or show regret for causing trouble.
Example dialogue
很抱歉，您的订单发错了，我会马上重新发货。 hěn bào qiàn nín de dìng dān fā cuò le wǒ huì mǎ shàng chóng xīn fā huò
I'm very sorry, but your order was shipped incorrectly, so I'll send it again right away.
那麻烦你了，谢谢。 nà má fán nǐ le xiè xiè
Then please take care of it, thank you.