Chinese phrase
退货〜是什么？ tuì huò 〜 shì shén me
Meaning
What is the return ___?
When to use it
Asks for information about how to return a product. It is a polite way to ask about the steps or rules for making a return.
Example dialogue
请问 退货 流程 是什么？ qǐng wèn tuì huò liú chéng shì shén me
Could you tell me what the return process is?
退货流程很简单，先联系客服申请，再把商品寄回就可以了。 tuì huò liú chéng hěn jiǎn dān xiān lián xì kè fú shēn qǐng zài bǎ shāng pǐn jì huí jiù ké yǐ le
The return process is easy. First, contact customer service to request a return, then send the product back.