Chinese phrase
非常抱歉 fēi cháng bào qiàn
Meaning
very sorry
When to use it
A polite way to express strong regret or an apology. It is common in formal or careful speech when someone causes trouble or something goes wrong.
Example dialogue
您的订单延迟了，非常抱歉，我们会尽快发货。 nín de dìng dān yán chí le fēi cháng bào qiàn wǒ men huì jǐn kuài fā huò
Your order has been delayed, and we are very sorry. We will ship it as soon as possible.
好的，谢谢，麻烦你们了。 hǎo de xiè xiè má fán nǐ men le
Okay, thank you. Sorry to trouble you.