Korean phrase
사과 말씀 드립니다. sa gwa mal sseum teu rim ni da
Meaning
We apologize
When to use it
This is a very polite way to apologize. It is used in formal customer service or other situations that call for respectful language.
Example dialogue
주문이 잘못 전달되어 사과 말씀 드립니다. chu mu ni chal mot cheon dal doe eo sa gwa mal sseum teu rim ni da
We apologize because your order was delivered incorrectly.
교환해 주실 수 있나요? kyo hwan hae chu sil ssu in na yo
Could you exchange it?