Japanese word

応対

Pronunciation

Romajiōtai

Meaning

  • nounhandling

Example

来客への応対は私がします。rai kyaku e no ō tai wa watashi ga shi ma su

I will attend to the visitors.

Illustration for 応対 (handling)

More examples

電話での応対では、相手の話を最後まで聞きます。den wa de no ō tai de wa ai te no hanashi o sai go ma de ki ki ma su

When handling phone calls, I listen to the other person until they finish.

Core concept

Centers on responding to a person while facing that person's needs or situation.

Common phrases

  • 顧客への応対ko kyaku e no ō tai

    customer service

  • 窓口での応対mado guchi de no ō tai

    front-desk service

  • 親切な応対shin setsu na ō tai

    friendly service

Similar words

対応taiō: The act of dealing with a person, request, or situation in a suitable way.
接客sekkyaku: The act of serving customers in a business or service setting.
応接ōsetsu: The act of receiving and attending to visitors, often in a formal setting.

Definition in Japanese

相手の求めや状況に応じて、適切に受け答えや対応をすること。ai te no moto me ya jō kyō ni ō ji te teki setsu ni u ke kota e ya tai ō o su ru ko to

Word origin

応対 (ōtai) combines 応 (ō, "respond") and 対 (tai, "face or deal with"), expressing conduct that responds while facing another person.

Usage tips

  • In business settings, 応対 (ōtai) often describes how staff receive and deal with customers or visitors, so it focuses on interpersonal service rather than an abstract problem.

Other meanings

  • dealing withnoun
  • receptionnoun
  • servingnoun

Opposites

Related words

  • 応対するōtaisuruhandleverb
  • 応対力ōtairyokuservice skillsnoun

Word lists with this word