Japanese phrase
上位担当に引き継いでもらえますか？ jō i tan tō ni hi ki tsu i de mo ra e ma su ka
Meaning
Could you have this handled by a supervisor?
When to use it
Asks for a more senior representative to take over. The wording is polite and direct, and it often appears when a customer wants further help with an unresolved problem.
Example dialogue
返金の件ですが、上位担当に引き継いでもらえますか？ hen kin no ken de su ga jō i tan tō ni hi ki tsu i de mo ra e ma su ka
Regarding the refund, could you have this handled by a supervisor?
かしこまりました。担当に確認します。 ka shi ko ma ri ma shi ta tan tō ni kaku nin shi ma su
Certainly. I will check with the appropriate person.