Japanese phrase
返品と交換は___の場合に限ります。 hen pin to kō kan wa ___ no ba ai ni kagi ri ma su
Meaning
Returns and exchanges are accepted only when ___.
When to use it
Allows returns and exchanges only under a stated condition. This formal wording is common in store policies and customer service, and it clearly limits eligibility rather than making a general promise.
Example dialogue
この商品、返品できますか？ ko no shō hin hen pin de ki ma su ka
Can I return this item?
返品と交換は未使用の商品の場合に限ります。 hen pin to kō kan wa mi shi yō no shō hin no ba ai ni kagi ri ma su
Returns and exchanges are allowed only if the item is unused.