Japanese phrase
社内規定上、対応できません。 sha nai ki tei jō tai ō de ki ma se n
Meaning
We cannot accommodate this under company policy.
When to use it
Politely refuses a request based on company rules. It sounds professional and firm, while avoiding a personal rejection or an accusation of wrongdoing.
Example dialogue
この申請、例外で通せませんか？ ko no shin sei rei gai de tō se ma se n ka
Could we approve this application as an exception?
社内規定上、対応できません。 sha nai ki tei jō tai ō de ki ma se n
We cannot accommodate this under company policy.