Japanese phrase
ご依頼はお受けいたしかねます。 go i rai wa o u ke i ta shi ka ne ma su
Meaning
Unfortunately we cannot accept your request.
When to use it
A formal and indirect refusal of a request. It is common in business or customer service when a request cannot be fulfilled without sounding too blunt.
Example dialogue
申し訳ありませんが、ご依頼はお受けいたしかねます。 mō shi wake a ri ma se n ga go i rai wa o u ke i ta shi ka ne ma su
We are sorry, but unfortunately we are unable to accommodate your request.
承知しました。別の方法を考えます。 shō chi shi ma shi ta betsu no hō hō o kanga e ma su
Understood. We will consider another option.