Japanese phrase
申し訳ございません。 mō shi wake go za i ma se n
Meaning
I am very sorry.
When to use it
A very polite apology for causing trouble or inconvenience. It sounds formal and is often used in business or with someone deserving respect.
Example dialogue
納期が遅れて、申し訳ございません。 nō ki ga oku re te mō shi wake go za i ma se n
I am very sorry for the delay.
いえ、大丈夫です。 i e dai jō bu de su
No, it is okay.