Japanese phrase
ご用件を承ります。 go yō ken o uketamawa ri ma su
Meaning
How may I assist you?
When to use it
A formal way to ask what service a visitor needs. It is used by staff at a counter or reception desk and sounds polite and professional.
Example dialogue
いらっしゃいませ。ご用件を承ります。 i ra ssha i ma se go yō ken o uketamawa ri ma su
Welcome. How may I assist you?
予約の変更をしたいです。 yo yaku no hen kō o shi ta i de su
I would like to change a reservation.