French word

fidéliser

Pronunciation

IPA/fidɛlize/

Meaning

  • verbbuild customer loyalty

Example

La carte de fidélité permet de fidéliser les acheteurs.

The loyalty card helps build loyalty among shoppers.

Illustration for fidéliser (build customer loyalty)

More examples

Le café organise des événements pour fidéliser la clientèle locale.

The cafe organizes events to turn local customers into regulars.

Core concept

A shopper who keeps returning to one familiar brand or store.

Common phrases

  • fidéliser la clientèle locale

    turn local customers into regulars

  • fidéliser grâce à une carte de fidélité

    build customer loyalty through a loyalty card

  • fidéliser ses clients

    turn its customers into regulars

Similar words

retenir: Retain customers and encourage continued use of the store.
satisfaire: Satisfy customers by meeting their needs or expectations.
récompenser: Reward purchases or use with points, perks, or other benefits.
attirer: Draw new customers to the store and prompt visits.

Definition in French

Créer chez un client l'habitude d'acheter régulièrement auprès d'une marque ou d'un commerçant.

Word origin

Fidéliser is formed from fidélité with the verb-forming suffix -iser; fidélité comes from Latin fidelitas, based on fidelis, meaning faithful.

Usage tips

  • Fidéliser takes a direct object, as in fidéliser les clients, without a preposition before the customer group.

Other meanings

  • retain ___verb
  • lock in ___verb

Opposites

Related words

  • fidélisationcustomer retentionnoun
  • fidélitéloyaltynoun

Word lists with this word