French phrase
~ est-il pris en charge ?
Meaning
Is ___ being handled?
When to use it
Checks whether a case or issue is being handled. A polite query to support staff or the person in charge.
Example dialogue
Le dossier est-il pris en charge ?
Is the case being handled?
Oui, je m'en occupe tout de suite.
Yes, I'll handle it right away.