Spanish phrase
Estamos investigando.
Meaning
We are investigating.
When to use it
States that the speaker is currently investigating. Used as a neutral business progress update to acknowledge an issue while avoiding a definitive conclusion.
Example dialogue
Hemos detectado un error en la factura. ¿Pueden revisarlo?
We have detected an error on the invoice. Could you check it?
Estamos investigando y le enviaremos una respuesta mañana.
We are investigating this and will send you a response tomorrow.