Spanish phrase
Está dañado.
Meaning
The item is damaged.
When to use it
States that a specific item has physical damage. Used in delivery or retail contexts when refusing an item and seeking replacement or reimbursement.
Example dialogue
Está dañado, no lo acepto así.
The item is damaged, I won't accept it like this.
Lo siento, se lo reemplazamos o le devolvemos el dinero.
I'm sorry, we'll replace it or refund you.